Transcribe customer and sales calls

In an account — free or Pro, with the same features — the transcript comes with:

Who spoke

In American English, British English and Indian English, the transcript separates the voices into Speaker 1, Speaker 2 and so on; you rename each label once, and the name holds for the whole transcript. In Australian English and Philippine English, it separates them too, on recordings of up to 2 hours. If the separation fails, the transcript comes without speaker labels, and says so.

A time on every word

Click any line to hear that passage — the price you quoted, the date they promised — and the transcript follows the audio while it plays.

A sales-call summary

What the prospect said they need, in their framing rather than yours; the concerns, hesitations and blockers they raised; anything said about budget, authority, timing or procurement; and action items with who took them on.

Questions across a call

Ask what the customer said about a competitor or a deadline; the answer points to the passages and the moment in the recording they are in.

Editing in the text itself

Fix product names, order numbers and amounts where they sit, while the passage plays.

Export

Word (DOCX), TXT, SRT and VTT, on every plan — TXT or Word to paste into your notes.

Each recording is a file you upload; you do not need to connect a phone system or a CRM, and nothing here records a phone call. Whether a call may be recorded, and who has to be told at its start, differs from place to place and is yours to settle.

Phone audio is narrow, and the customer's side came through the line: expect more errors there. Every automatic transcript has errors, and they cluster on proper names, numbers and technical terms. Before you quote a passage, click the line and listen: with a time on every word, that check takes seconds. On a sales call that is the amounts, the dates and the names of products and people — read the summary as a pointer and the recording as the record.

Without an account, the trial transcribes up to the first 10 minutes of a recording. On Pro, each file can be up to 8 hours, within the month's included hours; what each plan includes, the pricing page shows. See plans and prices.

On long recordings, speaker labels can wander from one section to the next — a consequence of how long audio is processed, not a setting.

Name the main language rather than leaving it on automatic. Automatic detection has to decide what language each stretch of speech is in, and where a recording switches language, what was said in the other one may come back translated instead of transcribed — or not come back at all. Either way nothing is marked as missing: the transcript will look complete.

Philippine English is marked “preview” in the language list: offered, but without a quality commitment yet, so check its transcript more closely before you use it.