Transcribe a phone call recording

In an account — free or Pro, with the same features — the transcript comes with:

Who spoke

In American English, British English and Indian English, the transcript separates the voices into Speaker 1, Speaker 2 and so on; you rename each label once, and the name holds for the whole transcript. In Australian English and Philippine English, it separates them too, on recordings of up to 2 hours. If the separation fails, the transcript comes without speaker labels, and says so.

A time on every word

Click any line to hear that passage — a figure quoted, a date promised — and the transcript follows the audio while it plays.

Editing in the text itself

Fix names, reference numbers and amounts where they sit, while the passage plays.

A summary of the call

A call about buying something is summarised as a sales call — what the other side said they need, their objections, anything said about budget and timing — and other calls as a conversation, with the key points and the moments worth returning to.

Export

Word (DOCX), TXT, SRT and VTT, on every plan.

Phone audio is narrow and often lopsided: your side recorded clearly, the other through the line. Expect more errors on the far side, and fragments where the connection dropped. Every automatic transcript has errors, and they cluster on proper names, numbers and technical terms. Before you quote a passage, click the line and listen: with a time on every word, that check takes seconds. On a call that is reference numbers, amounts, dates and names spelt out letter by letter — listen to each before you act on the text.

Recording a call, and using the recording, is regulated differently from place to place, and some places require everyone on the call to agree. That is yours to check before you record and before you upload; this page transcribes a file you already have, and nothing here records a call.

Without an account, the trial transcribes up to the first 10 minutes of a recording. On Pro, each file can be up to 8 hours, within the month's included hours; what each plan includes, the pricing page shows. See plans and prices.

On long recordings, speaker labels can wander from one section to the next — a consequence of how long audio is processed, not a setting.

Name the main language rather than leaving it on automatic. Automatic detection has to decide what language each stretch of speech is in, and where a recording switches language, what was said in the other one may come back translated instead of transcribed — or not come back at all. Either way nothing is marked as missing: the transcript will look complete.

Philippine English is marked “preview” in the language list: offered, but without a quality commitment yet, so check its transcript more closely before you use it.