Transcribe research interviews

In an account — free or Pro, with the same features — the transcript comes with:

Who spoke

In American English, British English and Indian English, the transcript separates the voices into Speaker 1, Speaker 2 and so on; you rename each label once, and the name holds for the whole transcript. In Australian English and Philippine English, it separates them too, on recordings of up to 2 hours. If the separation fails, the transcript comes without speaker labels, and says so.

A time on every word

Click any line to hear that passage; the transcript follows the audio while it plays. A verbatim is checked in the time it takes to hear it.

A user-research summary

Pain points in the participant's own terms, what they actually do as distinct from what they say they want, verbatims exactly as said, and requests recorded as the participant's requests — not as recommendations.

Editing in the text itself

Rename the labels once, fix product names where they sit, and edit out what identifies the participant before export.

Export

Word (DOCX), TXT, SRT and VTT, on every plan — Word or TXT for coding in your analysis software.

Every automatic transcript has errors, and they cluster on proper names, numbers and technical terms. Before you quote a passage, click the line and listen: with a time on every word, that check takes seconds. A research transcript adds a risk of its own: a quote that reads well and was never said that way. The summary's verbatims are taken from the transcript, so the same check applies — hear the passage before it goes in the readout.

If your protocol asks for a literal transcript, hesitations and fillers are not promised: an automatic transcript writes what it hears as words and may drop an “um” or a repeated word, so add them by hand where your coding needs them. Consent, the information sheet and what you promised participants about storage are yours to keep; what happens to the files here is this: Your recordings and transcripts are not used to train models. In the no-account trial, the file and the transcript are deleted 48 hours later — or 7 days after payment, if you buy just that transcript; in an account, they are kept until you delete them.

Without an account, the trial transcribes up to the first 10 minutes of a recording. On Pro, each file can be up to 8 hours, within the month's included hours; what each plan includes, the pricing page shows. See plans and prices.

On long recordings, speaker labels can wander from one section to the next — a consequence of how long audio is processed, not a setting.

Name the main language rather than leaving it on automatic. Automatic detection has to decide what language each stretch of speech is in, and where a recording switches language, what was said in the other one may come back translated instead of transcribed — or not come back at all. Either way nothing is marked as missing: the transcript will look complete.

Philippine English is marked “preview” in the language list: offered, but without a quality commitment yet, so check its transcript more closely before you use it.